The health and safety of our patients are our top priority.
Please see the changes we have made to our practices and procedures to prioritize your safety:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months. While many things have changed, one thing has remained the same: our commitment to your safety. We appreciate your patience and understanding when it comes to scheduling/rescheduling your appointment.
Infection control has always been a top priority for our practice as you have seen have seen during your visits to our office. Our infection control processes are both safe and comfortable. We want to tell you about the stringent infection control, and safety measures we will follow in our practice to keep patients and staff safe. We do not want you be hesitant of dental treatment and know that we are well prepared for your visit.
Our office follows infection control recommendations made by the American Dental Associate (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment in order to help protect you and our staff.
Appointments will be managed to allow for social distancing between patients. We will be minimizing time in waiting areas and maintaining low patient volume.
We will have fewer and longer appointments. Guests will no longer be permitted in the waiting room unless accompanying a child or someone needing assistance.
At the time of your appointment, we would like you to telephone us from your car, and when given clearance ,we would bring you directly into the operatory.
You will be contacted beforehand to be asked some screening question.
Upon arrival: You'll have your temperature taken with infrared thermometers.
We are mandating a mask or face covering for all patients at all times, other then when actually working in your mouth.
We are mandating a mask for all doctors and employees at all times.
We have hand sanitizer to be used when you enter the office. You will also find some in the reception area as well as the operatories.
In addition, all our treatment rooms are now equipped with HEPA Ultra Filtration Air Sanitizers which eliminates 99.9% of Bacteria and viruses. These are state of the art with the air completely filtered 18 times an hour. All rooms will be cleaned and sanitized after each patient as well as frequently touched areas.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. With these assurances we hope you do not delay making an appointment.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back all our patients, neighbors and friends. If you have any questions or concerns at all, please do not hesitate to call. We want to ensure your safety, but also ensure you are comfortable with your upcoming visit.
Dr. Bruce Certner
Dr. Won-Hee Tak
And our entire dental team